Payments & Fee Policy

Overview

This page outlines our explanation for patients' payment options depending on their circumstances. 

Our Billing Policy

We are a private billing medical practice. Concession and healthcare card holders pay a reduced out-of-pocket fee and we bulk bill children less than 15 years old. Dr Shiamala will bulk bill children less than 5 years old. Please note that Dr Shiamala's fees differ from the fees charged by the other Dr's.

Dr Shiamala's fee schedule is outlined below:

Mon – Fri 9-5pm:

Standard 15mins               $100

>20mins                             $110

>40mins                             $260

After 5pm:

Standard 15mins              $120

>20mins                            $200

>40mins                            $280

Sundays

Standard 15mins              $130

>20mins                            $210

>40mins                            $300

Children Aged 5 years old and below will be Bulk Billed only between 9am - 3pm. Appointments at other times will be charged

Please be mindful usually only one problem can be discussed in a 15mins appointment. If your appointment prolongs more than 20mins the higher charge will be incurred.

Any procedures or particular appointments have different fees – please check with the GP/ Reception.

TELEHEALTH FEES

                                               9-5Mon-Fri             After 5pm                Sundays

UP TO 6 MINS                      $75                            $95                            $105

(If repeat prescriptions are issued or for multiple drugs a higher fee will be incurred)

>6MINS                                $100                         $120                           $130

Commercial                       $190                         $200                         $220

Driving Licence

MENTAL HEALTH               $190                         $200                         $220

PLANS

All fees need to be paid on the day of the consult.

Some procedures will require extra fees. Please let out receptionists know at the time of the booking so you are aware of the costs.

Our practice is committed to providing comprehensive and affordable medical services to all our patients.

Payment

Payment on the day of consultation is mandatory.

How to Pay?

For your convenience we accept a number of payment methods in the rooms, by post and online:

• Cheque and Cash
• Credit Card: VISA, Mastercard, Amex,
• Electronic other - (Credit Card, EFTPOS, BPay)
• Website Payments (PayPal, Swipe etc)

Please contact our friendly reception staff for more information about our fees.

Other Fees

Our practice welcomes WorkCover and Traffic Accident Commission (TAC) patients. However, you will be responsible for any fees related to your claim until you have a claim number approved by WorkCover or TAC. 

Department of Veterans Affairs (DVA)

The Australian Government’s Department of Veterans’ Affairs (DVA) provides support to current and former serving members and their families through a range of benefits (including ongoing or one-off payments). for further understanding on how you can apply these benefits to our service and the scope of cover please refer to: http://www.dva.gov.au/benefits-and-payments

Workcover [or your local cover organisation]

Arrangements between our practice and the state government insurance regulator cover patients involved in workplace and motor vehicle accidents.

After payment, you will be issued with a receipt that you can take to your employer for reimbursement. Once approved, we will follow up your claim directly with WorkCover and TAC.

Additional fees

To cover the cost of providing highly skilled staff, supplies and equipment for procedures, our practice has set private fees for procedures based on the length of time, complexity of the treatment, and supplies and equipment required.

All fees will be discussed by the treating GP or one of our team members prior to commencing any procedures.

The cost and administration of travel or other vaccines have set fees based on the specific requirements. Please speak to any of our team for the price of any of our vaccines.

Is there a charge if I need my doctor to sign a form?

Medicare considers some government forms to be eligible for completion during a consultation and can be bulk billed. 

In all other circumstances completing and signing forms will incur an additional fee, which will not be eligible for a Medicare rebate. 

When making an appointment, please let our reception team know which form you want to complete with your doctor to allow enough time and for information about any fees.

Making payment

Our practice accepts payment via cash, EFTPOS or credit and an immediate Medicare rebate (if applicable) is accessible through our payment facility. 

Payment can also be made over the phone by credit card for invoices or non-attendance items. Speak to our team for more information.

Fees should be paid immediately and accounts not paid on the day will incur a $10 accounting fee. No further appointments can be made while fees are outstanding. If you are experiencing financial hardship, please speak to one of our team at your earliest convenience.

SCHEDULE OF FEES FOR ALL OTHER DOCTORS
These fees are subject to change - please check with our friendly reception staff.

We do not offer home visits at this time.

Overseas Patients with Non-Reciprocal Agreement

If you are an overseas patient from a country where there is no Reciprocal Health Care Agreement, you are not eligible for Medicare and you are responsible for payment of all fees and services. 

Non-Medicare patients are billed for inpatient and outpatient services.

Reciprocal Health Care Agreement - If you are a visitor from a country where Australia does have a Reciprocal Health Care Agreement (RHCA), you may be eligible for treatment that is deemed immediately necessary for any health problem or injury whilst in Australia. 

RHCA does not cover pre-arranged or elective treatment. 

Please contact us for more information.